ShoreTel Call Manager presents end-users a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information.
ShoreTel Call Manager - Solution Brief (327KB)
Connects people faster
By integrating communications tasks previously performed with separate tools, ShoreTel Call Manager's rich media, advanced mobility, and presence features simplify communication, enabling on-site and remote users alike to see who is available, and to choose how best to reach them. QuickDialer offers rapid access to directories or Outlook contacts, and provides a quick way to connect using IM or email.
Simplifies collaboration
ShoreTel Call Manager brings multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. End users have more control of their communications, and can easily share documents and access scheduled conferences.
Helps mobile users stay connected
ShoreTel Call Manager enables mobile and off-site users to make and receive calls transparently as though they were at their desks. It also improves productivity by providing seamless remote access to voicemail, directories and address books, call history, and call-routing settings. This direct visual access from mobile devices is a faster, more intuitive alternative to traditional dial-in access to corporate voicemail.
Raises the bar on customer interaction
Both agents and supervisors, whether working on-site, or remotely in a virtual contact center, can access a powerful suite of capabilities — including agent controls, real-time statistics, and historical reports — from the same desktop interface that is used companywide.
Integrates easily with your existing applications
Pre-built tight integration with your existing CRM applications, such as Salesforce and Microsoft Dynamics CRM, puts business intelligence right where it’s needed, so you get more out of your two most important assets: people and information. In addition, open interfaces on the desktop enable customized solutions.